We all know that a customer is the life-blood of a certain profit organization or company ranging from real estate, to marketing and sales establishments. We care for them, as much as we care to the growth and success of the company because without them being satisfied and earning their trust, the company stability and expansion would definitely beyond possibility.
I this regard, companies are hiring individuals who has the ability to develop a pleasant personality and satisfactory customer service skills. The key to good customer service is by building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more
How Customer Service can Impact a Business?
Providing good customer service to all of your customers is key to building your business. Customers who receive excellent service will improve the bottom line of your business by returning to you with repeat business. Four out of five people are more expected to work with a business after receiving good service. The impact of bad service is much higher - 90 percent of unsatisfied customers never complained, and those who do complain will tell up to 13 people about their bad experience.
Choose: Zoe Talent Solutions for Effective Customer Service Skills Training
Zoe Talent Solutions has the professional capacity and resources to provide clients with the highest available quality in training participants through years of research and hiring highly competitive teaches and instructors.
The Customer Service Skills course is a basic training program in essential Customer service skills. The modules are created carefully to equally balance knowledge and practical skills accompanied by personal feedback rendered by our professional and experience facilitators. The training course is updated and related to in-demand requirements, thus providing well to all analytical prediction of training needs in the specified aspects.
By the end of this one day course, the participants will have:
- Gained a reliable and professional way of speaking with customers
- Developed skills in engaging with customers as well as resolving their concerns effectively
- Practiced how to turn customer service discontent into a positive experience
- Identified ways they to reach customer expectations and earn absolute trust
- Listened effectively, asked questions and summarized to respond fully to a customer request